How to Cancel Fios TV and Keep Internet?

You’ve come to the right place if you want to cancel your Fios TV subscription while keeping your internet service. In this guide, I’ll walk you through the step-by-step process of canceling Fios TV without affecting your internet connection.

Following these instructions lets you easily and seamlessly transition to internet-only service while benefiting from Fios’ fast and reliable internet speeds.

Understanding the Process

If you’re considering canceling your Fios TV subscription while retaining your internet service, it’s essential to understand the process. Fortunately, canceling Fios TV should not affect your Fios internet service, which means you can enjoy high-speed internet even after canceling Fios TV.

1. Cancel Fios TV without Losing Internet

The process of canceling Fios TV while maintaining your internet connection is straightforward. Verizon allows customers to disconnect their TV subscription while keeping their internet connection, which ensures uninterrupted internet access.

2. Retain Fios Internet and Cancel TV

You must contact Verizon customer service to cancel your Fios TV subscription. There are two ways to do this: call their dedicated cancellation line or use their online chat support. When contacting customer service, explain that you want to cancel Fios TV while retaining your internet connection.

• Once you have informed the customer service representative about your decision, they will guide you through canceling Fios TV. They will also confirm that your internet service will continue uninterrupted after the cancellation.
• When you cancel Fios TV, you must provide your account details, including your account number, name, and address. This information will help the customer service representative locate your account and ensure the cancellation does not affect your internet service.
• Depending on your subscription, you may need to return any Fios TV equipment, such as set-top boxes or DVRs. The customer service representative will provide instructions on how to return the equipment, ensuring a smooth transition.
• After canceling Fios TV, your monthly bill should reflect the updated charges for internet-only service. This means you can enjoy seamless and uninterrupted internet access while exploring alternative TV options, such as streaming services.

It’s important to note that you can always re-subscribe to Fios TV or consider other TV service providers. Canceling Fios TV while keeping your internet service is easy if you follow the above steps and communicate with Verizon customer service.

Contacting Verizon Customer Service

To cancel your Fios TV subscription while keeping your internet, you will need to contact Verizon customer service. This can be done by calling their dedicated cancellation line or using their online chat support.

When you contact Verizon, explain that you want to cancel your Fios TV service while maintaining your internet connection. The customer service representative will guide you through the process and confirm that your internet service will continue uninterrupted.

Steps to Cancel Fios TV and Keep Internet

1. Contact Verizon customer service through their dedicated cancellation line or online chat support.
2. Explain that you want to cancel your Fios TV service while maintaining your internet connection.
3. Provide your account details, including your account number, name, and address.
4. Return any rented Fios TV equipment if applicable.
5. Confirm with the customer service representative that your internet service will remain active.

Following these steps will ensure a smooth and successful cancellation of your Fios TV service while retaining your internet connection. Verizon customer service is there to assist you throughout the process, so don’t hesitate to reach out for support.

Provide Account Details

You must provide your account details when contacting Verizon to cancel your Fios TV. This includes your account number, name, and address. This information helps the customer service representative locate your account and ensures the cancellation does not affect your internet service.

Make sure to mention that you want to cancel your Fios TV service while keeping your internet service active. If applicable, the representative will walk you through the process and provide instructions on returning any rented Fios TV equipment.

Once your Fios TV cancellation is confirmed, you may notice adjustments to your billing. Your bill should reflect the updated charges for internet-only service, as you’ll no longer be subscribing to the TV service.

Finally, confirming with the representative that your internet service will continue uninterrupted is essential. They should assure you that your Fios internet service will remain active without disruption and that your billing will reflect the service changes.

Return Equipment (if applicable)

If you rent any Fios TV equipment, such as set-top boxes or DVRs, you may need to return them as part of the cancellation process. This helps avoid any potential charges for unreturned equipment. The customer service representative will provide instructions on how to return the equipment, ensuring a smooth transition.

Make sure to follow the instructions carefully and return the equipment promptly to avoid any additional fees. You may need to box up the equipment, attach a prepaid label provided by Verizon, and drop it off at a shipping location. Double-check that you’ve included all necessary components, such as remote controls and power cords, to avoid issues.

Note: It’s important to remember that returning equipment is only necessary if you rent it from Verizon. If you’ve purchased your equipment, you do not need to return anything.

Confirm Internet Service Continuation

After canceling your Fios TV subscription, confirming with the customer service representative that your internet service will remain active is essential. They should assure you that your internet service will continue without disruption and that your billing will reflect the service change.

You can also take steps to confirm the continuation of your Fios internet service on your own. Once the cancellation process has been completed, check that your internet connection is still active. You can access the internet on any device connected to your Fios network, such as your computer or smartphone.

If you experience any issues with your internet service after canceling Fios TV, contact customer support immediately to resolve any problems.

By maintaining your Fios internet service, you can continue to enjoy the reliable and fast internet speeds that Fios is known for. Keep your internet connection while exploring alternative TV options if desired.

Adjusting Your Billing

Once you have canceled your Fios TV service while keeping your internet connection, you may notice changes in your billing. As you are no longer subscribed to the TV service, your monthly charge should reflect the updated cost for internet-only service. The billing adjustment might take some time to be reflected in your account, so check your bill for accuracy.

If you notice any discrepancies in your billing, contact Verizon customer service to resolve the issue as soon as possible. Failure to rectify billing errors can result in additional fees and charges that could negatively impact your credit score. So, keep a close eye on your billing statements to avoid any financial surprises.

Enjoy Seamless Internet Access

After canceling Fios TV, you can enjoy uninterrupted internet access. Your Fios internet service will continue to provide fast and reliable speeds, allowing you to stream, browse and work without interruption. Verizon will not disconnect your internet service when you cancel your TV subscription. Your online activities will remain unaffected, and you can still connect to the internet using your existing equipment.

If you have any doubts about your internet service after canceling Fios TV, contact customer service to confirm that your internet connection will continue uninterrupted. You can maximize your internet experience without worrying about losing internet connectivity.

Consider Alternative TV Options

Canceling Fios TV does not mean giving up access to television content altogether. There are numerous alternative TV options available that you can explore. Streaming services such as Netflix, Hulu, and Amazon Prime offer a wide variety of movies and TV shows you can watch on demand.

You can also consider cable alternatives such as Sling TV, YouTube TV, and Philo, which provide live TV streaming of popular channels without a cable subscription. These services offer a variety of channel packages, allowing you to customize your viewing experience and pay only for the channels you want.

Another option to explore is digital antenna television, which provides access to local channels for free. With a digital antenna, you can enjoy popular network shows, news, and sports without paying a monthly subscription fee.

By exploring these alternative TV options, you can still enjoy your favorite shows and channels without the expense of a Fios TV subscription.

Use Alternative TV Options

Now that you have canceled Fios TV and are only using the internet, you may want to explore alternative options for accessing TV content. Many streaming services offer a wide range of channels and shows, allowing you to customize your viewing experience and save money.

Cancel Fios TV and consider signing up for popular streaming platforms like Netflix, Hulu, or Amazon Prime Video. These services offer original shows, movies, and a vast selection of popular TV series and movies. They also have different subscription plans based on your needs and budget.

If you’re interested in sports or live TV, consider subscribing to a cable alternative like Sling TV, YouTube TV, or Philo. These services offer live access to popular channels and networks, including sports channels like ESPN and regional sports networks. They also feature cloud DVR and on-demand content, allowing you to watch your favorite shows whenever possible.

Cancel Fios TV and take advantage of the many alternative TV options available. You can enjoy high-quality content while saving money on your monthly bill.

Conclusion

Canceling Fios TV while keeping your internet service is a simple process that can save you money without sacrificing reliable connectivity. Following the steps outlined in this guide and communicating with Verizon customer service, you can smoothly disconnect your TV subscription without losing your internet connection.

Remember to provide your account details, return any rented equipment and confirm with the customer service representative that your internet service will remain active. Additionally, consider exploring alternative TV options, such as streaming services or cable alternatives, if you still want access to television content.

Evaluate your decision after canceling Fios TV and continuing with internet-only service. Assess whether the change meets your entertainment needs and if you’re satisfied with the cost savings. If needed, you can always re-subscribe to Fios TV or consider other TV service providers in the future.

In conclusion, canceling Fios TV while retaining your internet connection can provide seamless and uninterrupted internet access while exploring alternative entertainment options. So, if you want to save money, cancel Fios TV now and easily enjoy high-speed internet!

FAQ

How can I cancel my Fios TV subscription while keeping my internet service?

To cancel your Fios TV subscription while retaining your internet service, you will need to contact Verizon customer service. They will guide you through the process to ensure your internet access remains uninterrupted.

Will canceling Fios TV affect my Fios internet service?

No, canceling Fios TV should not affect your Fios internet service. Verizon allows customers to disconnect their TV subscription while keeping their internet connection, ensuring you still have access to high-speed internet.

How do I contact Verizon customer service to cancel Fios TV?

You can contact Verizon customer service by calling their dedicated cancellation line or using their online chat support. Explain that you want to cancel Fios TV while maintaining your internet connection, and the representative will assist you.

What account details do I need to provide when canceling Fios TV?

When canceling Fios TV, you must provide your account number, name, and address. This information helps Verizon locate your account and ensure your internet service is unaffected.

Do I need to return any Fios TV equipment when canceling?

If you rent any Fios TV equipment, such as set-top boxes or DVRs, you may need to return them as part of the cancellation process. The customer service representative will provide instructions on how to return the equipment.

Will my internet service continue uninterrupted after canceling Fios TV?

Yes, confirming with the customer service representative that your internet service will remain active after canceling Fios TV is essential. They should assure you that your internet service will continue without any disruptions.

How will canceling Fios TV affect my billing?

Once your Fios TV cancellation is confirmed, you may notice adjustments to your billing. Since you’ll no longer subscribe to the TV service, your monthly bill should reflect the updated charges for internet-only service.

Can I still enjoy fast and reliable internet access after canceling Fios TV?

Yes, you can still enjoy seamless and uninterrupted internet access by canceling Fios TV while keeping your internet service. Fios’ fast and reliable internet speeds will continue to provide you with an excellent online experience.

Are there alternative TV options available if I cancel Fios TV?

If you’re canceling Fios TV but still want access to television content, consider exploring alternative options such as streaming services or cable alternatives. Many streaming platforms offer a wide range of channels and shows, allowing you to customize your viewing experience.

Should I review my decision after canceling Fios TV?

After canceling Fios TV and continuing with internet-only service, take some time to evaluate your decision. Assess whether the change meets your entertainment needs and if you’re satisfied with the cost savings. You can always re-subscribe to Fios TV or consider other TV service providers in the future.